DELIVERY & RETURN
FREE DELIVERY WORLDWIDE
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UNITED ARAB EMIRATES
Dubai: 1 working days | Cut off 12pm GST Abu-Dhabi, Sharjah, Ajman, RAK, UAQ:
2 working days | Cut off 12pm GST (Excl. Sunday) |
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SAUDI ARABIA, KUWAIT, OMAN, BAHRAIN 3-4 working days | Cut off 12pm GST (Excl. Sunday) Please note: Since duties and taxes are paid by us, we kindly ask for the ID number and expiry date for customs processing, as the items are being shipped from Dubai. |
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WORLDWIDE DELIVERY 3-7 working days | Cut off 12pm GST (Excl. Sunday) Please note: We aim to cover customs duties, but in some countries, the DHL system prevents this. In such cases, the buyer may need to pay customs duties, usually between $3-10. Any questions? Feel free to message us on WhatsApp |
RETURNS
*Returns accepted for 14 days
*FREE for UAE & EUR10 for international orders flat rate return shipping
*No restocking fee | No sale items
FOR RETURNS: items must be unaltered, unused and in full sellable condition. Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
REFUND PROCESS: refunds will only be processed after the item/s returned have been approved.
EXCHANGE
We do not offer exchanges. However, you can return your item and place a new order.
If you have any concerns, please email us at support@umayfashion.com we are here to assist you.